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Terms and conditions of purchase - KHE Culture - updated 08 August 2007
 1. Coverage
2. Prices
3. Shipping & Handling
4. Risk
5. Property
6. Exchange
7. Cancellation
8. Returns
9. Indemnity
10. Dispute resolution
11. Ineffectualness
12. Privacy notice
13. Additional information
14. Final provisions
15. Contact information
The following terms and conditions govern the business relationship set forth between you as a customer and KHE Culture regarding the purchase of our products.
Your order is received by us via Email. We will work on orders done by cash on delivery or payment in advance. Order from outside Germany are only possible by payment in advance.
Orders are granted, when you receive a confirmation email or the order is delivered.
The agreed product prices are in EURO (EUR) including value tax (19%) excluding shipping & handling and cash on delivery charge ( only when ordered by cash on delivery). These costs are listed separately.
For more information about shipping please read folowing Shipping & Returns
Risk of damage to or loss of your chosen products shall pass to you on delivery of them.
Notwithstanding delivery and the passing of risk in your chosen products or any other provision of this Agreement property in your chosen products shall not pass to you until we receive cleared funds payment in full of the price of your chosen products.
You can exchange the products within 14 Days after receiving the goods. Transportation costs for exchanges are the responsibility of the customer.
Notice on products with individual prints:
The printing is done individually as wished by the customer, so we can NOT accept exchange or return of this product! To prevent choosing a wrong size read our sizetables and measurements carefully. We will also help you, the best we can, to find the best fitting size for you, but in that case we need you to have corectly filled out your sizecard.
KHE Culture offers a 14-day money back trial period for your ordering contract. Trial period begins from the next day when we have sent the order. Cancellation requests must be sent to us via e-mail or phone. Send your cancelation to:
Heike Hensinger
Elbinger Str. 44a
76139 Karlsruhe
Germany
Tel: +49 (0)721 5164020
Mail: please use our enquiry form
Transportation costs for exchanges are the responsibility of the customer.
The customer is obliged to immediately check the delivered items for defects after receipt and to inform KHE Culture about them.
If this is not done the customer deems the products acceptable. Generally, there is no right for return for items the customer has ordered by mistake or by incorrect assumptions.
If, out of goodwill KHE Culture agrees to a return, the items have to be returned in the original unopened package.
Transportation costs for returns are the responsibility of the customer.
The return adress is:
Heike Hensinger
Elbinger Str. 44a
76139 Karlsruhe
Germany
To comply with the term you just need to inform us for your return by eMail or postal under:
Email:
please use our enquiry form
Letter:
Heike Hensinger
Elbinger Str. 44a
76139 Karlsruhe
Germany
Please notice:
In case of return the contract will be canceled and the returning payment will be done after receiving back the goods. Please tell us a reason for your return and donīt forget to send us your banc account data.
The amount of the returning payment is always without shipping costs. We will only credit you the price of the product!! If the products show traces of use or parts of the delivery are missing, we are authorised to demand compensation.
Notice on products with individual prints:
The printing is done individually as wished by the customer, so we can NOT accept exchange or return of this product! To prevent choosing a wrong size read our sizetables and measurements carefully. We will also help you, the best we can, to find the best fitting size for you, but in that case we need you to have corectly filled out your sizecard.
You may only claim for indemnity if the damage is made on purpose and gross carelessness by us.
For any dispute resolution the German law is applicable. Prevalence concerning the agreement of the United Nations Convention on Contracts for International Trade of the 11th April 1980 (CISG) is excluded.
Should certain articles of these terms and conditions prove to be ineffective they do not harm the validity of the other articles.
The protection of your data and personal rights and the observance of your right of informational self-determination with regard to the collection, processing and use of your personal data are important for us.
Personal data are collected, processed and used by KHE Culture in accordance with the provisions of the German Federal Data Protection Act and other relevant data protection regulations for the purpose of providing support and information for our customers and potential customers and for handling the services offered.
For more informationen about privacy please read this. Privacy Notice
We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitors display of any color will be accurate.
KHE Culture reserves the right to change these terms and conditions at any time.
Orders, Customerservice
Heike Hensinger
Elbinger Str. 44a
76139 Karlsruhe
Germany
A T T E N T I O N
KHE Culture distributes their products exclusively over the internet.
We do not have a sales office.
For pickups by the customer please send us an enquiry via email.
Tel: +49 (0)721 5164020
e-Mail: please use our enquiry form
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All prices included VAT (19%) |
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